Last updated: 2 September 2026
This Refund Policy explains when and how you can get a refund from Rona Audio (“Rona Audio”, “we”, “us”, “our”). Our products are downloadable audio plugins. This policy sits alongside — and does not limit — your rights under the Australian Consumer Law.
Your rights under the Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure — for example, it is not fit for purpose, is substantially unusable, or is significantly different from its description — you are entitled to choose a refund or a replacement. If the problem is a minor failure, we may choose to repair it (including by providing a fix or update), re-supply it, or refund you, within a reasonable time. You are also entitled to compensation for any other reasonably foreseeable loss or damage caused by a failure of a consumer guarantee.
Faulty or misdescribed products
If a product does not work as it should or is not as described, please contact us at support@rona.com.au with your order number, the product name, and a description of the problem (for activation issues, please include your machine ID). We will help you troubleshoot, and where the issue is on our side we will fix, re-supply or refund the product as appropriate under the Australian Consumer Law.
Change of mind
Because our products are digital software that is delivered immediately, can be downloaded and activated straight away, and cannot be returned, we are generally unable to offer a refund for change of mind once your serial number has been issued or the software has been downloaded. This does not affect your rights under the Australian Consumer Law for products that are faulty or not as described. Where free demo or trial versions are available, we encourage you to try a product before you buy.
Duplicate or accidental purchases
If you have been charged twice, or bought a product by mistake and have not yet downloaded or activated it, contact us at support@rona.com.au and we will sort it out.
How to request a refund
Email us at support@rona.com.au with your order number and the reason for your request. We aim to respond within a reasonable time. Approved refunds are made to your original payment method (for example, via PayPal), and are usually processed within a few business days, though your provider may take longer to show the funds.
Refunds and your licence
When a purchase is refunded, the associated licence is deactivated and the serial number can no longer be used to activate the software. Please remove the product from your systems once a refund has been processed. If you have any concern about a charge, please contact us before requesting a chargeback so we can help resolve it directly.
Contact us
For any refund question, contact Rona Audio at support@rona.com.au. You can find more about your consumer rights at the ACCC (accc.gov.au).